FAQ's

FAQ's

  • How do I know my reservation was booked?
    You will receive an SMS and email on confirmation of your hotel booking.
  • Do I need to confirm my reservation?
    There is no need to confirm your reservation. If you still feel you would like to verify that your reservation was made, you can do so by writing to our Customer Support Team or by contacting our customer services team.
  • How do I amend a hotel reservation?
    To amend a hotel reservation, please contact us by both means, our call center on 9636534005 (all networks) & an email to thettpalace@gmail.com.
  • Is there a cancellation policy for Hotels booked?
    Please refer to our Money Back Guarantee Policy for cancellation policy of the hotel.
  • How do I cancel a hotel reservation?
    To cancel a hotel reservation, please contact us by both means our call center on 9636534005 (all networks) & an email to thettpalace@gmail.com.
  • How do I pay for the gala dinner?
    Gala dinner charges which are applicable for Christmas and New Year dates would be extra and payable directly to the hotel. Please check with the hotel directly for more information on the same.